Ticketing and Reservation Officers Application

Pan Afrique Air is seeking professional, customer-focused, and detail-oriented Ticketing and Reservation Officers to join our team. The ideal candidate should have strong knowledge of airline reservations, ticketing procedures, customer service, and Global Distribution Systems, especially Amadeus.

Key Responsibilities

The successful candidate will be responsible for:

• Booking and confirming passenger reservations.
• Creating, modifying, and managing Passenger Name Records.
• Issuing, reissuing, canceling, and refunding airline tickets.
• Providing passengers with accurate travel, fare, visa, and itinerary information.
• Assisting with flight schedules, routing, seat assignments, and check-in support.
• Handling customer enquiries, complaints, and itinerary changes professionally.
• Coordinating with airport, sales, and operations teams when required.
• Preparing daily sales, ticketing, and reservation reports.
• Promoting tour packages, charter services, and other ancillary services where applicable.

Educational Requirements

Applicants must have at least one of the following:

• Senior High School Certificate
• Diploma
• Bachelor’s Degree

Preferred fields of study include:

• Travel and Tourism
• Aviation Management
• Hospitality Management
• Business Administration
• Any related field

Professional and Technical Requirements

Applicants should have certification or training in any of the following:

• Amadeus
• Airline ticketing and reservations
• Customer service
• IATA ticketing procedures

Candidates should also have knowledge of:

• Airline fare construction
• Flight schedules and routing
• Visa and travel requirements
• Airport and aviation terminology
• Online booking portals
• Email and reservation systems
• Microsoft Office Suite

Required Skills and Competencies

The ideal candidate must possess:

• Excellent communication skills.
• Strong customer service orientation.
• High attention to detail.
• Ability to work under pressure.
• Good problem-solving skills.
• Professionalism and teamwork.
• Ability to handle difficult passengers calmly and respectfully.
• Sales-oriented mindset.

Experience Requirements

Applicants should have 1–3 years of experience in any of the following areas:

• Airline reservations
• Travel agency operations
• Airport ticketing
• Airline customer service

Experience using Amadeus is highly preferred.

Additional Advantages

The following will be considered an added advantage:

• Knowledge of other GDS platforms such as Sabre or Galileo.
• Understanding of international aviation regulations.
• Familiarity with African, UK, Canadian, Caribbean, and East African travel requirements.
• Multilingual ability.
• Experience handling charter and scheduled flight operations.

Ideal Candidate Profile

For Pan Afrique Air’s regional and international operations, the ideal candidate should be confident using Amadeus, understand African and international travel routes, provide excellent passenger support, and be capable of promoting Pan Afrique Air’s services with professionalism and accuracy.